Does Duplex IPTV include movies, channels or any other content?

No. Duplex IPTV is a media player. It doesn't include and it will never include any content of any type
If you don't have playlists then don't purchase activation of the app

Do you sell IPTV playlists or IPTV subscriptions?

No. We don't sell playlists nor IPTV subscriptions. Please don't contact us about IPTV subscriptions!

How to add/edit playlists?

Duplex IPTV is a media player and it doesn't include any content. Please follow these steps to add your playlists:

  • On home screen, select "Add Playlist"
  • The app will show instructions which include the following information:
  • URL to manage playlists:
    Device ID and Device Key to be used to identify the TV
  • Please write down the values as you will use them in next steps
  • Open a browser on your computer and visit
  • Supply Device ID and Device Key in corresponding fields
  • Click on "Manage Playlists" to start manage playlists
  • Click on "Add Playlist". A popup will open asking for Playlist information
  • Fill the information and then click save
  • Return back to your TV. On Home Screen press Blue key to refresh playlists
  • Enjoy

The playlist doesn't load or has issues, what to do?

The issue may happen for many reasons, please check the followings:

  • Make sure you have entered a valid playlist URL
  • Make sure you have internet connection. It is better to restart your device and your router to avoid any network issue
  • Make sure your playlist status is valid
  • Please note that: Duplex IPTV is a media player program and it doesn't include playlists and we don't sell playlists
    For playlist issues you need to contact your Playlist Service Provider.

Some videos work on my mobile or my PC but not on my TV, what are the reasons?

Mostly, it is an audio/video codecs issue. Please note that: some TVs do not support all audio/video codecs required to play all streams.

How to remove unwanted protected playlist?

If you have a playlist that is protected by a PIN and want to delete it

  • Open Duplex IPTV on your device
  • Open Settings
  • Open Security Settings
  • Press on Device PIN to show Device PIN
  • Write down this PIN as you will use it in next steps
  • Go to our website and login using your device ID and Key
  • Select the playlist you want to delete and then press the delete button
  • If the playlist is protected, use the PIN you got in previous step to remove the protected playlist
  • Note: this PIN can't be used to edit or view protected playlists. It only can be used to remove playlists

How to protect my playlist?

You can protect your playlists in the following ways:

  • When you enter a playlist, put a PIN on the playlist. This way no one can view or modify it.
    Please remember the PIN as for security reasons it can't be recovered.

  • You can also lock the whole device to prevent anyone from adding or remving playlists without your permission
    • Open Duplex IPTV
    • Open Settings
    • Open Security Settings
    • Turn on [Lock Playlists]
    Please remember the Unlock the playlists when you are going to modify the playlists.

I can't login, I the got error [Device is locked], how to fix?

This means you have disabled login to your device. To enable login again follow these steps:

  • Open the app on your device
  • Open Settings
  • Open Security Settings
  • Turn off [Lock Playlists]